ABOUT US

Partner with Global Agility and gain a cost-effective team of specialized and on-demand personnel equipped to provide quality services 24/7 across the globe.

Focused on flexibility, Global Agility enables you to create your ideal outsourced scenario by leveraging our team of offshore, onshore and local personnel or developing a hybrid model that is specific to your BPO needs and compliance regulations. Backed by our hybrid cloud technology, our highly trained and scalable professionals will act as a turnkey extension of your brand to increase your operational capacity – where you need it, when you need it and meet your changing needs with accuracy and efficiency, no matter the complexity.

Executive Team

Martin Tyson Chief Revenue Officer​ Martin has 25 years of experience in staffing and technology outsourcing. 2017 IBTTA Leadership Academy graduate with over 6 years engaged in the tolling space. Ran several successful staffing companies in the Austin area and is an entrepreneur, having founded several startups and non-profits
Martin Tyson
Chief Revenue Officer​
Martin has 25 years of experience in staffing and technology outsourcing. 2017 IBTTA Leadership Academy graduate with over 6 years engaged in the tolling space. Ran several successful staffing companies in the Austin area and is an entrepreneur, having founded several startups and non-profits
Jason Schmer Chief Strategy Officer Jason has 25 years of experience in technology and operations across multiple industries including manufacturing, logistics, medical and transportation. 2010 IBTTA Leadership Academy graduate with over 12 years engaged in the tolling space. Multiple exits with latest sale a $180M purchase largely based on growth of tolling division, a $40M / yr. business unit Jason started from scratch.
Jason Schmer
Chief Strategy Officer
Jason has 25 years of experience in technology and operations across multiple industries including manufacturing, logistics, medical and transportation. 2010 IBTTA Leadership Academy graduate with over 12 years engaged in the tolling space. Multiple exits with latest sale a $180M purchase largely based on growth of tolling division, a $40M / yr. business unit Jason started from scratch.
Martin Maldonado Chief Operating Officer​ Martin has 30 years of experience in technology and operations having run several large-scale tolling facilities and facilitated the startup of what is now TxTag. Martin also ran Miami Dade Expressway operations, both of which are in the top 10 agencies in the United States in terms of transactional volume. 2013 IBTTA Leadership Academy graduate with over 15 years engaged in the tolling space.
Martin Maldonado
Chief Operating Officer​
Martin has 30 years of experience in technology and operations having run several large-scale tolling facilities and facilitated the startup of what is now TxTag. Martin also ran Miami Dade Expressway operations, both of which are in the top 10 agencies in the United States in terms of transactional volume. 2013 IBTTA Leadership Academy graduate with over 15 years engaged in the tolling space.
David Hertwig Chief Information Officer​ David has over 30 years of experience in Information Technology, of which nearly 15 has been in tolling and transportation. He managed the initial back-office systems delivery for the opening of TxTag and Ohio River Bridges programs. He has extensive experience directing the development of new back-office and image review systems as well as integration with 3rd party vendors' toll systems. David is a 2023 IBTTA Leadership Academy graduate.
David Hertwig
Chief Information Officer​
David has over 30 years of experience in Information Technology, of which nearly 15 has been in tolling and transportation. He managed the initial back-office systems delivery for the opening of TxTag and Ohio River Bridges programs. He has extensive experience directing the development of new back-office and image review systems as well as integration with 3rd party vendors' toll systems. David is a 2023 IBTTA Leadership Academy graduate.
Barbara Fugler Chief Financial Officer​ Barbara has been involved in every facet of the financial affairs of the company. Before joining the company, Barbara had an extensive career in the service industry, with emphasis focusing on accounting, client relations, industry standards, compliance, training, and development. She has been a strong leader in a variety of management roles throughout her career and maintains a strong focus on dedication, business and professional ethics.
Barbara Fugler
Chief Financial Officer​
Barbara has been involved in every facet of the financial affairs of the company. Before joining the company, Barbara had an extensive career in the service industry, with emphasis focusing on accounting, client relations, industry standards, compliance, training, and development. She has been a strong leader in a variety of management roles throughout her career and maintains a strong focus on dedication, business and professional ethics.

Directors and VP

Kirk Logan SVP of Strategy​ Kirk has been with Global Agility since 2016 acting as the primary client relations manager. In this role, he manages program solutioning, pricing, negotiates contracts, is engaged through implementation, and focuses on continuous improvement to ensure long-term client growth and success. He is a graduate of IBTTA’s Leadership Academy class of 2019 and brings more than 5 years of experience working in tolling and large-scale transportation projects.
Kirk Logan
SVP of Strategy​
Kirk has been with Global Agility since 2016 acting as the primary client relations manager. In this role, he manages program solutioning, pricing, negotiates contracts, is engaged through implementation, and focuses on continuous improvement to ensure long-term client growth and success. He is a graduate of IBTTA’s Leadership Academy class of 2019 and brings more than 5 years of experience working in tolling and large-scale transportation projects.
Rhonda Diaz Director, Client Operations Management An accomplished operations/customer service manager, Mrs. Diaz has more than 13 years’ experience managing call center operations, leading teams and consistently delivering organizational improvements and surpassing expectations. Recognized for her ability to achieve results through leadership, teamwork and exceptional customer service. Prior to working for Global, Rhonda worked at Municipal Services Bureau as an Operations Manager where she managed operations for the Central Texas Regional Mobility Authority (CTRMA), and the Ohio River Bridges (ORB) program.
Rhonda Diaz
Director, Client Operations Management
An accomplished operations/customer service manager, Mrs. Diaz has more than 13 years’ experience managing call center operations, leading teams and consistently delivering organizational improvements and surpassing expectations. Recognized for her ability to achieve results through leadership, teamwork and exceptional customer service. Prior to working for Global, Rhonda worked at Municipal Services Bureau as an Operations Manager where she managed operations for the Central Texas Regional Mobility Authority (CTRMA), and the Ohio River Bridges (ORB) program.
Billy Blackman Photo
Billy Blackman​
Senior Director of Client Operations (CC)​
Billy Blackman has 15 years experience in Tolling and Operations. His primary responsibility is to execute Global Agility's Customer Service and Collections contracts. Before joining Global Agility, Billy worked as the Tolling Operations Manager for the Central Texas Regional Mobility Authority (CTRMA) overseeing and implementing the Pay By Mail (PBM) program and Back Office System.
Paul Hartley SVP Corporate Leadership Development,Baguio/DaNang Paul Hartley has over thirty-five years of covert operational experience, training delivery and training management experience. His portfolio includes operational deployments and training management across the globe. He commenced employment with Global Agility Solutions in December 2016.
Paul Hartley
SVP Corporate Leadership Development,Baguio/DaNang
Paul Hartley has over thirty-five years of covert operational experience, training delivery and training management experience. His portfolio includes operational deployments and training management across the globe. He commenced employment with Global Agility Solutions in December 2016.
Reynaldo Galang Sr. Director of Operations, Baguio, PH Reynaldo R. Galang Jr.oversees the operation across all sites. Reynaldo has been with the company since 2019 and has over 10 years of experience in shared services and BPO environments. Before Global, Rey worked for Emerson Electric as a Quality Engineering Team Leader, as well as American Power Conversion as an Electrical Platform Engineer and with Intel as a member of the Product Engineering Team. Rey has a B.S. in Electronics and Communication Engineering from the University of Sto. Tomas.
Reynaldo Galang
Sr. Director of Operations, Baguio, PH
Reynaldo R. Galang Jr.oversees the operation across all sites. Reynaldo has been with the company since 2019 and has over 10 years of experience in shared services and BPO environments. Before Global, Rey worked for Emerson Electric as a Quality Engineering Team Leader, as well as American Power Conversion as an Electrical Platform Engineer and with Intel as a member of the Product Engineering Team. Rey has a B.S. in Electronics and Communication Engineering from the University of Sto. Tomas.

Philippines Leadership Team

Racquel Marita Human Resources Manager, Baguio, PH Racquel holds a B.A. in Psychology from the University of the Cordilleras. She has gained her 10 years of experience from various industries that made her passionate about working with people. These experiences helped widened her knowledge and expertise in different facets of Human Resources Management such as recruitment and selection, compensation and benefits, employee relations, performance management, and payroll.
Racquel Marita
Human Resources Manager, Baguio, PH
Racquel holds a B.A. in Psychology from the University of the Cordilleras. She has gained her 10 years of experience from various industries that made her passionate about working with people. These experiences helped widened her knowledge and expertise in different facets of Human Resources Management such as recruitment and selection, compensation and benefits, employee relations, performance management, and payroll.
Tey Rapada Operations Manager, Image Review, Baguio, PH Tey has been with Global Agility Solutions since 2017. As Operations Manager for Image Review, Tey was a former Quality Evaluator. She manages the day-to-day operations in the Philippines for Image Review. Prior to working for Global Agility, Tey was a Quality Evaluator for Convergys (now Concentrix). She has a BS in Industrial Engineering from St. Louis University, Philippines.
Tey Rapada
Operations Manager, Image Review, Baguio, PH
Tey has been with Global Agility Solutions since 2017. As Operations Manager for Image Review, Tey was a former Quality Evaluator. She manages the day-to-day operations in the Philippines for Image Review. Prior to working for Global Agility, Tey was a Quality Evaluator for Convergys (now Concentrix). She has a BS in Industrial Engineering from St. Louis University, Philippines.
Raymund Nilo Call Center Operations Manager, Baguio, PH Raymund has 12 years of experience in project management, business process outsourcing, customer service, collection, IT, and software development. He has helped implement and launch accounts in the call center, oil and gas, and tolling industry at the company since 2014. With an initial investment of $10,000, he turned a two-agent freelancing contract in 2014 into a startup company with 270 agents by the end of 2016. Raymund has a B.S. in Electronics Engineering from Saint Louis University, Philippines.
Raymund Nilo
Call Center Operations Manager, Baguio, PH
Raymund has 12 years of experience in project management, business process outsourcing, customer service, collection, IT, and software development. He has helped implement and launch accounts in the call center, oil and gas, and tolling industry at the company since 2014. With an initial investment of $10,000, he turned a two-agent freelancing contract in 2014 into a startup company with 270 agents by the end of 2016. Raymund has a B.S. in Electronics Engineering from Saint Louis University, Philippines.
Diana Colal Operations Manager, Data Analysis Team, Baguio, PH Hi, I'm Diana Colal. I started at Global Agility in 2016 as one of the pioneers on the Enverus account. In my roles, I had the opportunity to help build good relationships with clients which resulted in more Enverus accounts here at the Baguio site. Enverus offers various projects related to Data Analysis, IT, and Engineering which is a good opportunity for us to try a new type of work apart from Image Review and Call Center. I hold a Bachelor's Degree in Business Administration with 7 years’ experience in people management and currently manage all the Non-IR accounts and the incentive program of Philippines and Vietnam sites.
Diana Colal
Operations Manager, Data Analysis Team, Baguio, PH
Hi, I'm Diana Colal. I started at Global Agility in 2016 as one of the pioneers on the Enverus account. In my roles, I had the opportunity to help build good relationships with clients which resulted in more Enverus accounts here at the Baguio site. Enverus offers various projects related to Data Analysis, IT, and Engineering which is a good opportunity for us to try a new type of work apart from Image Review and Call Center. I hold a Bachelor's Degree in Business Administration with 7 years’ experience in people management and currently manage all the Non-IR accounts and the incentive program of Philippines and Vietnam sites.
Jesus Garcia Operations Manager,Image Review,Baguio,PH​ Over the span of eight years, I have had the privilege to serve a respected company in several capacities, starting as an agent and gradually progressing to leadership roles. My tenure has been marked by continuous growth, both professionally and personally, as I've navigated through different challenges and responsibilities. I started as an agent, became a POC/Assistant Team Leader. As my seniors saw my hard work they have promoted me as a Team Lead. And heard an opening for the Program Supervisor position and grabbed the opportunity. I also been assigned as an Account Supervisor during my tenure ship. With my current position as an operations Manager my experience spanning from an agent to various leadership roles demonstrates not only my dedication to the company but also your ability to adapt, learn, and grow within the organization.
Jesus Garcia
Operations Manager,Image Review,Baguio,PH​
Over the span of eight years, I have had the privilege to serve a respected company in several capacities, starting as an agent and gradually progressing to leadership roles. My tenure has been marked by continuous growth, both professionally and personally, as I've navigated through different challenges and responsibilities. I started as an agent, became a POC/Assistant Team Leader. As my seniors saw my hard work they have promoted me as a Team Lead. And heard an opening for the Program Supervisor position and grabbed the opportunity. I also been assigned as an Account Supervisor during my tenure ship. With my current position as an operations Manager my experience spanning from an agent to various leadership roles demonstrates not only my dedication to the company but also your ability to adapt, learn, and grow within the organization.

Vietnam Leadership Team

Anh Nguyen Operations Manager, Image Review, DaNang, VN​ Annie joined us in 2020 bringing with her vast managerial experience and a strong learning leadership style. She is passionate about growing people and leads the team with care and empathy. One of her achievements is successful at establishing a team who, as same as other colleagues of Global Agility Solutions around the world, strive everyday to serve our clients in the best way they can. Her belief in investing in the people and putting earnest effort into it is the best way to lead a team and to deliver our promises to our clients. Her team is not only working hard but also enjoying their partnership while embracing the values of Fun, Respect, Accountability, Integrity and Collaboration into the way they treat each other and the way they do their work daily.
Anh Nguyen
Operations Manager, Image Review, DaNang, VN​
Annie joined us in 2020 bringing with her vast managerial experience and a strong learning leadership style. She is passionate about growing people and leads the team with care and empathy. One of her achievements is successful at establishing a team who, as same as other colleagues of Global Agility Solutions around the world, strive everyday to serve our clients in the best way they can. Her belief in investing in the people and putting earnest effort into it is the best way to lead a team and to deliver our promises to our clients. Her team is not only working hard but also enjoying their partnership while embracing the values of Fun, Respect, Accountability, Integrity and Collaboration into the way they treat each other and the way they do their work daily.
Duong Ai Thanh Human Resources Manager, DaNang, VN​ Duong Ai Thanh has been with Global Agility Solutions as the Human Resources Manager for our Vietnam site since 2019. A diligent Human Resource Manager with 25 years of experience leading impactful HR strategy for continued company progression. Knowledgeable about changing industry and employment market demands, Thanh’s expertise includes benefits administration, compensation structuring and recruitment, and is adept in motivating compliant HR, payroll, and recruitment teams. Prior to coming to Global Agility, Thanh has 2 years’ experience working as a HR Manager in the Administration field and 15 years’ experience working as a HR Manager in the Hospitality field. Thanh has a B.S. in Business Administration from Da Nang University and a B.A. in English from Hue University.
Duong Ai Thanh
Human Resources Manager, DaNang, VN​
Duong Ai Thanh has been with Global Agility Solutions as the Human Resources Manager for our Vietnam site since 2019. A diligent Human Resource Manager with 25 years of experience leading impactful HR strategy for continued company progression. Knowledgeable about changing industry and employment market demands, Thanh’s expertise includes benefits administration, compensation structuring and recruitment, and is adept in motivating compliant HR, payroll, and recruitment teams. Prior to coming to Global Agility, Thanh has 2 years’ experience working as a HR Manager in the Administration field and 15 years’ experience working as a HR Manager in the Hospitality field. Thanh has a B.S. in Business Administration from Da Nang University and a B.A. in English from Hue University.

Eagle Pass Operations

Eduardo Aranda
Operations Manager, Eagle Pass , Austin TX​​
Eduardo joined Global Agility Solutions in 2021, bringing 10 years of experience in front-line customer service and various levels of management in the service industry. He has been instrumental in the day-to-day oversight and growth implementation of the Eagle Pass location, managing both call center and image review operations. He strives for continuous workplace improvement and efficiency with unwavering dedication and persistence.