SERVICES

Partner with Global Agility and gain a cost-effective team of specialized and on-demand personnel equipped to provide quality services 24/7 across the globe.

Focused on flexibility, Global Agility enables you to create your ideal outsourced scenario by leveraging our team of offshore, onshore and local personnel or developing a hybrid model that is specific to your BPO needs and compliance regulations. Backed by our hybrid cloud technology, our highly trained and scalable professionals will act as a turnkey extension of your brand to increase your operational capacity – where you need it, when you need it and meet your changing needs with accuracy and efficiency, no matter the complexity.

Our proven services include:

Image Processing

Customized Outsource Models with Global Flexibility

Outsource image review to an experienced tolling industry team, well-versed in a variety of regions, regulations and plate syntax norms for next-level processing.

With 24/7 global support and the ability to quickly ramp up and adapt to your unique business requirements, you can gain a seamless and cost-effective alternative to internal image review operations.  Combining cloud-based image processing capabilities with experienced onshore, offshore or hybrid teams, Global Agility will increase productivity and boost your bottom line.  Trained to elevate accuracy and focused on automating repeatable operations for the tolling industry, our highly specialized professionals that average over 18 months of tolling experience will help you reclaim lost revenue. 

 Leveraging our hybrid cloud technology and integrating directly with your OCR or ALPR system, our image review services:

  • are easy and fast to implement
  • require no extra equipment or expensive setup costs
  • are simple to scale
  • are proven to deliver unmatched results
No matter your business needs, our highly trained and experienced workforce can operate across the globe, giving you the flexibility to transform daily operations for better business outcomes.

Read our Manual Image Review brochure or contact us to learn more about our industry-leading image review services.

Image Processing Engine (IPE)

Eliminate lost revenue and bill for more vehicles with an industry-leading image analysis solution that incorporates an AI powered ALPR engine, manual reviews, make/model identification and DMV validation.

Powered by hybrid cloud technology and AI learning, IPE provides access to data sources not available from a standard OCR/ALRP engine, improving automation-driven validation and taking the guess work out of billing the right people.

Created to streamline the review process and eliminate the need for excessive manual reviews, IPE leverages client-defined thresholds to determine when human validation is required, driving down unnecessary transactional costs. Featuring a configurable workflow engine with a modular approach, IPE is customizable to reflect the areas of most importance to your business. Equipped with an online client portal to track ongoing performance through sophisticated dashboards and on-demand reports, IPE ensures top metrics and accuracy levels are being achieved.

  • Minimize leakage and code-offs
  • Gain a 99.95%+ accuracy rate
  • Reduce image processing fees
  • Increase processing speeds

Read the IPE brochure or contact us to learn more about our comprehensive analysis solution.

Image Quality Detection (IQD)

Enhance your MOM system with added intelligence by proactively identifying and addressing camera issues, from outages to quality issues, eliminating days/weeks/months of lost revenue.

A comprehensive early warning solution, IQD scores images using powerful AI technology and provides real-time notifications when confidence scores drop below client-defined thresholds, allowing agents to quickly analyze and escalate confirmed malfunctions and outages. Designed to increase automated-driven intelligence and reduce the need for manual reviews, IQD’s 24/7 camera monitoring provides critical insight for reducing camera downtime. Leveraging hybrid cloud technology and featuring on-demand quality reports and dashboards, IQD is easy to implement, fast to scale and provides critical insights for tracking and monitoring ongoing performance.

  • Minimize leakage and code-offs
  • Address camera issues quickly
  • Ensure optimal camera performance
  • Reduce maintenance spend

Read the IQD brochure or contact us to learn more about our early warning camera detection system.

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Contact Center

Experienced Customer Relationship Management

Rely on our inbound and outbound contact center services as a long-term strategy to increase efficiency and advance daily contact center operations.

Whether onshore, offshore or a combination of both, our contact center teams are proven to deliver top-notch customer service through any mix of phone, chat or email sessions. Take advantage of our customizable services and gain a cost-effective, flexible and thoroughly trained extension to your team that can ramp up and/or scale workloads quickly to address your fluctuating needs.

  • Reduce expenses
  • Increase productivity and satisfaction
  • Scale with ease

Contact us to learn more about our unmatched contact center services.

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Data Entry

Productive and Cost-Saving Workforce

Reduce overhead and recurring costs by outsourcing the busy work of data entry and research to an experienced team of specialists.

Trained with an emphasis on thoroughness and accuracy, our team of highly incentivized data entry and research professionals can successfully tackle even the most complex of projects to help you free up valuable time and resources. No matter the size of the engagement, our customizable and agile approach will help you ramp up your outsourcing quickly with a team proven to deliver top-notch results.

  • Eliminate unnecessary costs
  • Maximize accuracy and efficiency
  • Free up valuable resources

Contact us to learn more about our proven data entry services.

Back Office Support

Turnkey Extension of Your Brand

Achieve unrivaled outsourcing results by partnering with a company whose back office support services are proven to deliver high levels of accuracy and satisfaction.

Well-versed in a variety of industries and all facets of account management, from billing to administative duties, our team of on-demand professionals act as a turnkey extension of your team and a stellar representation of your brand. Focused on your unique needs, we will develop a customized outsourced model designed to scale with ease.

  • Minimize operational costs
  • Improve effectiveness
  • Increase customer satisfaction

Contact us to learn more about our customizable back office support services.

Looking to partner with an organization that offers comprehensive outsourcing services and is focused on continuous process improvements, accuracy and your bottom line? Contact Global Agility to learn more or get started.